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Position: ENTS Support Engineer (Voice)
(Work Location: Guangzhou)
Responsibility:
The NTS engineer will provide centralized technical support of networks Enterprise Voice products to Channels and end users. Provide in-depth post sales technical support services to both internal and external Networks customers, partners and resellers by performing a combination of debugging, problem duplication and testing. Technical management of call and case escalations. Analyse, Document and rectify customer problems.

  • Solve customer or channel’s technical problem of networks Enterprise Voice products
  • Provide support to customers to meet our committed service level agreement
  • Manage technical problem escalation to GNPS/Design support? and drive for solution of complex technical issue
  • The Network Support Engineer is empowered to take appropriate action to resolve customer situations in a timely manner
  • Works within existing procedures and policies to complete assignments.

Requirements:

  • Bachelor degreed from Electronic / computer science or network engineering
  • Can resolve complex problems with little or no guidance across many technologies.
  • Understand, analyse and document problems and action plans.
  • Ability to provide creative solutions to customer problems.
  • Knowledge of?? Networks ES Voice products (Meridian, CS1K, MCS 5100, BCM/NorStar, Callpilot, Contact Center solution…).
  • Knowledge of IP data products, understanding of Voice over IP and SIP protocol
  • In-depth Analytical & Problem Resolution skills.
  • Excellent documentation & communication skills
  • UNIX, DOS & NT experience preferred but not essential.
  • Excellent customer service attitude.
  • Fluent in English is a must, including speaking and listening.

应聘：
广州索特人力资源顾问有限公司
SuoTe( Guangzhou ) Human Resources Consulting Co. Ltd.
地 址：广州市黄埔大道中197号伟城广场2003室 邮编：510655
Address: Room 2003, WeiCheng Plaza, No.197 Huangpu Avenue, Guangzhou, China
Postcode : 510655
电话(Tel.)：020-85637466, 85637467 , 85637468, 85637469
传真(Fax)：020-85637468
邮箱(E-mail ):joanne@suotehr.com libby@suotehr.com
网站(Website)：www.suotehr.com